Article 1. Scope of Application

1. The Custom-made Travel Agreement (hereinafter called the "Custom Travel Agreement") executed by and between our company (hereinafter called "Company") and a traveler (hereinafter called Traveler") shall be subject to the provisions stipulated in these Terms and Conditions (hereinafter called the "Terms"). Any matter not stipulated in the Terms shall be subject to the applicable laws and regulations or generally established custom or practice.
2. If Company executes any special covenant in writing with Traveler, without breach of the applicable laws and regulations, to the extent that such covenant is not disadvantageous to such Traveler, such covenant shall prevail, notwithstanding the preceding paragraph.

Article 2. Definitions of Words and Terms

1. In the Terms, the "Custom Travel" means a travel for which Company prepares, upon request of Traveler, a travel plan specifying the travel destinations, travel itinerary, details of the transportation and/or accommodation services available for Traveler and travel charges to be paid by such Traveler to Company (hereinafter called the "Travel Charges") and which Company implements on the basis of such plan.
2. In the Terms, the "Domestic Travel" means a travel inside Japan only, and the "Overseas Travel" means a travel other than the Domestic Travel.
3. In this Part, "Communication Agreement" means the Custom Travel Agreement executed by and between Company and a card member of any credit card company (hereinafter called the "Partner Company") partnering with Company or with any other company which sells any Custom Travel of Company on behalf of Company, after Company accepts an application from such card member by phone, postal mail, facsimile or any other means of communication and where Traveler agrees in advance that Company settles its claims or obligations in relation to the Travel Charges on the basis of the Custom Travel Agreement against such Traveler after the day when such claims or obligations shall be performed, in accordance with the terms and conditions of card membership separately stipulated by such Partner Company and where such Traveler shall pay such Travel Charges in the methods set forth in the paragraph 2 of the Article 12, the latter part of the paragraph 1 of the Article 16 or the paragraph 2 of the Article 19.
4. In this Part, "Electronic Acceptance Notice" means an acceptance notice given by Company to the application by Traveler for the Custom Travel Agreement and sent through telecommunication lines connected between any computer, facsimile machine, telex or telephone (hereinafter collectively called the "Computer, etc.") used by Company or by any other company which sells any Custom Travel of Company on behalf of Company and the Computer, etc. used by such Traveler, out of the methods using information and communication technologies.
5. In the Terms, "Card Usage Date" means the date when Traveler or Company shall pay the Travel Charges or perform its obligations of refund on the basis of the Custom Travel Agreement.

Article 3. Content of Custom Travel Agreement

1. In the Custom Travel Agreement, Company shall arrange any transportation, accommodation or any other travel services (hereinafter collectively called the "Travel Services") provided by any transportation and/or accommodation facilities, etc. in order for Traveler to receive the provision of such Travel Services in accordance with a travel itinerary designated by Company and shall manage such itinerary.

Article 4. Agent for Arrangement

1. Company may entrust any other travel agency, any person or entity engaged in arrangements as its business or any other assistant to make all or any part of the arrangements, in performing the Custom Travel Agreement, as the case may be.

Article 5. Delivery of Document for Plan

1. At the request of Traveler who intends to apply for the Custom Travel Agreement to Company, Company shall deliver to such Traveler a document prepared by Company in accordance with such request where the travel itinerary, the details of the Travel Services, the Travel Charges and any other conditions in relation to the travel are specified (hereinafter called the "Planning Document"), unless Company has any of its operational or business reasons.
2. Company may clearly specify the amount of the handling fee in relation to the plan (hereinafter called the "Planning Fee" as part of the Travel Charges in the Planning Document set forth in the preceding paragraph.

Article 6. Application for Custom Travel Agreement

1. With respect to the details of the plan specified in the Planning Document set forth in the paragraph 1 of the preceding article, any Traveler who intends to apply for the Custom Travel Agreement with Company shall submit to Company an application form designated by Company where all required items are filled in, along with an application fee separately designated by Company (hereinafter called the "Application Fee").
2. With respect to the details of the plan specified in the Planning Document set forth in the paragraph 1 of the preceding article, any Traveler who intends to apply for the Communication Agreement with Company shall notify Company of his/her membership number and any other matters, notwithstanding the preceding paragraph.
3. The Application Fee set forth in the paragraph 1 shall be treated as part of the Travel Charges (including the Planning Fee specified as part of such Travel Charges), cancellation fee or penalty fee to be paid by Traveler to Company.
4. Any Traveler who needs to special consideration in participating in the Custom Travel shall request Company to give such consideration in applying for the Custom Travel Agreement. In such case, Company shall respond to such request to the extent possible.
5. Any and all expenses necessary for the special consideration given by Company to Traveler on the basis of the request set forth in the preceding paragraph shall be borne by such Traveler.

Article 7. Refusal of Execution of Custom Travel Agreement

In any of the following cases, Company may not accept the request by Traveler for the execution of the Custom Travel Agreement, as the case may be.

1. If Traveler may cause any trouble to other Travelers or may preclude the smooth implementation of the group activities;
2. In the case where Traveler intends to execute the Communication Agreement with Company, if Traveler may not settle all or any part of his/her obligations in relation to the Travel Charges in accordance with the terms and conditions of the card membership of the Partner Company, due to invalidity of the credit card held by such Traveler, etc.;
3. If Company considers that Traveler is a member or quasi-member of any organized crime group, or a person or corporation related to such group, corporate extortionist, or any other antisocial forces;
4. If Traveler has made any violent or unreasonable demand, or used any threatening words or violent behaviors in relation to the transaction or conducted any other similar act against Company;
5. If Traveler has spread any rumor or false information, or damaged to the credit or trust of Company, or interfered with the business or operations of Company by using any fraudulent means or force, or conducted any other similar act.
6. If Company has any of its operational or business reasons;

Article 8. Time of Establishment of Custom Travel Agreement

1. The Custom Travel Agreement shall become effective at the time when Company has accepted the execution of such Agreement and received the Application Fee set forth in the paragraph 1 of the Article 6.
2. Notwithstanding the preceding paragraph, the Communication Agreement shall become effective at the time when Company has sent a notice to Traveler to the effect that Company accepts the execution of such Agreement. However, in the case of sending the Electronic Acceptance Notice in such Agreement, such Agreement shall become effective at the time when such Notice has reached such Traveler.

Article 9. Delivery of Document for Custom Travel Agreement

1. Company shall promptly deliver to Traveler, after the establishment of the Custom Travel Agreement with such Traveler, a document where the travel itinerary, the details of the Travel Services, the Travel Charges, any other travel conditions and the matters in relation to the liability of Company are specified (hereinafter called the "Document for Agreement").
2. If Company clearly specifies the amount of the Planning Fee in the Planning Document set forth in the paragraph 1 of the Article 5, Company shall clearly specify such amount in the Document for Agreement set forth in the preceding paragraph.
3. The scope of the Travel Services for which Company shall make arrangements and manage the travel itinerary on the basis of the Custom Travel Agreement shall be subject to the descriptions specified in the Document for Agreement set forth in the preceding paragraph.

Article 10. Definite Document

1. If the definite travel itinerary or the names of the transportation and/or accommodation facilities may not be specified in the Document for Agreement set forth in the paragraph 1 of the preceding paragraph, Company shall deliver to Traveler, after the delivery of such Document for Agreement, a document where the definite situations of such itinerary or names are specified, by the date specified in such Document for Agreement which is the day immediately preceding the starting date of the travel at the latest (which is the starting date of the travel at the latest, if the application for the Custom Travel Agreement is made on and after the day falling on the seventh (7th) day counted backward from the day immediately preceding such starting date) (hereinafter called the "Definite Document"), by enumerating, to a limited extent, the names of the expected accommodation facilities for use and/or the names of the important transportation facilities for display in such Document for Agreement.
2. In the case of the preceding paragraph, if Company receives any inquiry from Traveler who desires to confirm the arrangement situation of the travel, Company shall promptly and appropriately respond to such inquiry even before the delivery of the Definite Document.
3. In the case of the delivery of the Definite Document set forth in the paragraph 1, the scope of the Travel Services for which Company shall make arrangements and manage the itinerary shall be limited to the descriptions specified in such Definite Document.

Article 11. Methods Using Information and Communication Technologies

1. If Company provides to Traveler, after obtaining prior consent of such Traveler, the travel itinerary, the details of the Travel Services, the Travel Charges, any other travel conditions and the matters in relation to the liability of Company to be specified in any document, the Planning Document, the Document for Agreement or the Definite Document (hereinafter called the "Descriptions" in this article) by any method using information and communication technologies, in place of the delivery of such document or such Document to such Traveler, in intending to execute the Custom Travel Agreement, Company shall confirm that such Descriptions have been recorded in the files installed in the communication equipment used by such Traveler.
2. In the case of the preceding paragraph, if the files for recording the Descriptions are not installed in the communication equipment used by Traveler, Company shall record such Descriptions in the files installed in the communication equipment used by Company (only limited to the files exclusively used for such Traveler) and confirm that such Traveler has viewed such Descriptions.

Article 12. Travel Charges

1. Traveler shall pay to Company the Travel Charges specified in the Document for Agreement, by the due date specified in such Document which is the day immediately preceding the starting date of the travel at the latest.
2. In the case of the execution of the Communication Agreement, Company shall receive the payment for the Travel Charges specified in the Document for Agreement by the card of the Partner Company, without the signature of the Traveler on the prescribed slip. In such case, the Card Usage Date shall be the date of establishment of the Custom Travel Agreement.

Article 13. Change of Content of Custom Travel Agreement

1. Traveler may request Company to change or alter the travel itinerary, the details of the Travel Services or any other content of the Custom Travel Agreement (hereinafter called the "Content of Agreement"). In such case, Company shall make its best efforts to meet such request as much as possible.
2. In the event of any act of God, natural disaster, war, civil commotion, riot, suspension or stoppage of provision of the Travel Services by any transportation and/or accommodation facilities, etc., order by any public agency or provision of any transportation services not based on the operation plan of Company, or in any other event where Company may not be involved, if Company considers that any change is inevitable for safe and smooth implementation of the travel, Company may change the travel itinerary, the details of the Travel Services or any other content of the Custom Travel Agreement (hereinafter collectively called the "Content of Agreement") by promptly explaining in advance to Traveler the reason why Company may not be involved in such event and the causal relationship with such event. However, in any emergent and inevitable case, Company shall explain them to such Traveler after such change.

Article 14. Change of Amount of Travel Charges

1. If any applicable fares or fees of the transportation facilities to be used in implementing the Custom Travel (hereinafter called the "Applicable Fares or Fees" in this article) are increased or decreased significantly beyond the usually expected extent, due to any significant change of economic situations, etc., in comparison with such Applicable Fares or Fees publicly announced as effective ones at the time of clearly specifying them in the Planning Document for such Custom Travel, Company may increase or decrease the Travel Charges to the extent of such increased or decreased amount of such Applicable Fares or Fees.
2. In the case of any increase of the Travel Charges on the basis of the preceding paragraph, Company shall notify Traveler of such increase, before the day falling on the fifteenth (15th) day counted backward from the day immediately preceding the starting date of the travel.
3. In the case of any decrease of the Applicable Fares or Fees set forth in the paragraph 1, Company shall reduce the Travel Charges only to the extent of such decreased amount in accordance with such paragraph.
4. If any decrease or increase of the expenses necessary for implementation of the travel due to any change of the content of such Custom Travel Agreement on the basis of the preceding article (including any cancellation fee, penalty fee or any other expense already paid or to be paid in the future, in relation to the Travel Services not provided yet due to such change) arises (except in the case where the increase of such expenses is caused by any shortage of the seats, rooms or any other equipment of the transportation and/or accommodation facilities, etc., in spite of the provision of such Travel Services by such transportation and/or accommodation facilities, etc.), Company may change the amount of the Travel Charges to the extent of such decrease or increase, in changing the content of such Agreement.
5. In the case of specifying in the Document for Agreement that the Travel Charges vary depending on the number of persons who use the transportation and/or accommodation facilities, etc., if such number is changed after the establishment of the Custom Travel Agreement, due to any reason not attributable to Company, Company may change the amount of such Travel Charges in accordance with the descriptions in such Document for Agreement.

Article 15. Replacement of Traveler

1. Any Traveler who has executed the Custom Travel Agreement with Company may assign or transfer his/her contractual status to any third party, after obtaining prior written consent of Company.
2. If Traveler intends to request for the consent of Company set forth in the preceding paragraph, such Traveler shall submit to Company a form designated by Company where all required items are filled in, along with the prescribed service fee.
3. The assignment or transfer of the contractual status in the Custom Travel Agreement set forth in the paragraph 1 shall become effective at the time when Company has consented to such assignment or transfer. Thereafter, any third party who has received such status shall succeed to any and all rights and obligations of such Traveler in relation to such Custom Travel Agreement.

Article 16. Right of Termination of Traveler

1. Traveler may, at any time, terminate the Custom Travel Agreement by paying to Company a cancellation fee set forth in the Exhibit 1. In the case of the termination of the Communication Agreement, Company shall receive the payment for the cancellation fee by the card of the Partner Company, without the signature of the Traveler on the prescribed slip.
2. In any of the following cases, Traveler may terminate the Custom Travel Agreement, without paying the cancellation fee before the start of the travel, notwithstanding the preceding paragraph.
   1. If Company changes the content of the Custom Travel Agreement, provided, however, that such change falls under any of the matters set forth in the upper part of the Exhibit 2 or any other important matter;
   2. If the Travel Changes are increased on the basis of the paragraph 1 of the Article 14;
   3. In the event of any act of God, natural disaster, war, civil commotion, riot, suspension or stoppage of provision of the Travel Services by any transportation and/or accommodation facilities, etc., order by any public agency or in any other event, if the safe and smooth implementation of the travel becomes or may significantly become impossible;
   4. If Company does not deliver to Traveler the Definite Document by the due date set forth in the paragraph 1 of the Article 10;
   5. If the implementation of the travel becomes impossible in accordance with the travel itinerary specified in the Document for Agreement, due to any reason attributable to Company;
3. If Traveler may not receive the provision of the Travel Services specified in the Document for Agreement due to any reason not attributable to such Traveler, or if Company notifies such Traveler of such unavailability of the Travel Services, such Traveler may terminate such Agreement in relation to such unavailable part of such Travel Services, without paying any cancellation fee, notwithstanding the paragraph 1.
4. In the case of the preceding paragraph, Company shall refund to such Traveler the amount in relation to such unavailable part of the Travel Services. However, if the situation set forth in the preceding paragraph is not attributable to Company, Company shall refund to such Traveler the remaining amount after deducting the cancellation fees, penalty fees, or any other expenses already paid or to be paid in the future in relation to such Travel Services from the amount in relation to such unavailable part.

Article 17. Right of Termination of Company - Termination Before the Start of Travel

1. In any of the following cases, Company may terminate the Custom Travel Agreement before the start of the travel, by explaining its reason to Traveler.
   1. If Company considers that Traveler may not endure the travel, due to absence of his/her necessary helper or any other reason;
   2. If Traveler may cause any trouble to other Travelers or may preclude the smooth implementation of the group travel;
   3. If Traveler requests Company to bear the burden beyond reasonable scope in relation to the content of the Custom Travel Agreement;
   4. Out of the conditions for implementation of the travel for the purpose of skiing, such as necessary amount of snowfall, if any matter clearly specified at the time of the execution of the Custom Travel Agreement is unlikely to be achieved;
   5. In the event of any act of God, natural disaster, war, civil commotion, riot, suspension or stoppage of provision of the Travel Services by any transportation and/or accommodation facilities, etc., order by any public agency or in any other event where Company may not be involved, if the safe and smooth implementation of the travel in accordance with the travel itinerary specified in the Document for Agreement becomes or may significantly become impossible;
   6. In the case of the execution of the Communication Agreement, if Traveler may not settle all or any part of his/her obligations in relation to the Travel Charges in accordance with the terms and conditions of the card membership of the Partner Company, due to invalidity of the credit card held by such Traveler; etc.
   7. If Traveler is found to fall under any of the item 3) through the item 5) of the Article 7.
2. If Traveler does not pay the Travel Charges by the due date specified in the Document for Agreement set forth in the paragraph 1 of the Article 12, such Traveler shall be deemed to have terminated the Custom Travel Agreement on the day immediately following such due date. In such case, such Traveler shall pay to Company the amount equivalent to the cancellation fee set forth in the paragraph 1 of the preceding article, as a penalty fee.

Article 18. Right of Termination of Company - Termination After the Start of Travel

1. In any of the following cases, Company may terminate any part of the Custom Travel Agreement even after the start of the travel, by explaining its reason to Traveler.
   1. If Traveler may not endure the continuation of the travel, due to his/her disease, absence of his/her necessary helper or any other reason;
   2. If Traveler disrupts the disciplines of group activities or precludes the safe and smooth implementation of the travel, by breaching any instruction given by a tour conductor or any other person, or through any violence or threat, etc. against such conductor, such person or any other Travelers;
   3. If Traveler is found to fall under any of the item 3) through the item 5) of the Article 7.
   4. In the event of any act of God, natural disaster, war, civil commotion, riot, suspension or stoppage of provision of the Travel Services by any transportation and/or accommodation facilities, etc., order by any public agency or in any other event where Company may not be involved, if the continuation of the travel becomes impossible;
2. If Company terminates the Custom Travel Agreement on the basis of the preceding paragraph, the contractual relationship between Company and Traveler shall disappear only to the future. In such case, any and all obligations of Company in relation to the Traveler Services already received by Traveler shall be deemed to have been effectively performed.
3. In the case of the preceding paragraph, Company shall refund to such Traveler the remaining amount after deducting the cancellation fees, penalty fees and/or any other expenses already paid or to be paid in the future in relation to the Travel Services from the amount in relation to the part of such Travels Services not received yet by such Traveler.

Article 19. Refund of Travel Charges

1. In the case of any decrease of the Travel Charges on the basis of the paragraphs 3 through the paragraph 5 of the Article 14 or in the case of any termination of the Custom Travel Agreement on the basis of the preceding three (3) articles, if there is any amount to be refunded to Traveler, Company shall refund such amount to such Traveler, within seven (7) days from the day immediately following the date of such termination for the refund due to the termination before the start of the travel, or within thirty (30) days from the day immediately following the ending date of the travel specified in the Document for Agreement for the refund due to such decrease or such termination after the start of the travel.
2. In the case of the execution of the Communication Agreement, and in the case of any decrease of the Travel Charges on the basis of the paragraphs 3 through the paragraph 5 of the Article 14, or in the case of any termination of the Communication Agreement on the basis of the preceding three (3) articles, if there is any amount to be refunded to Traveler, Company shall refund such amount to such Traveler in accordance with the terms and conditions for card membership of the Partner Company. In such case, Company shall notify such Traveler of such amount to be refunded, within seven (7) days from the day immediately following the date of termination for the refund due to the termination before the start of the travel, or within thirty (30) days from the day immediately following the ending date of the travel specified in the Document for Agreement for the refund due to such decrease or the termination after the start of the travel. The date of such notice to such Traveler shall be the Card Usage Date,
3. The preceding two (2) paragraphs shall not preclude Traveler or Company from exercising its right of claim for any compensation for damage on the basis of the Article 28 or the paragraph 1 of the Article 31.

Article 20. Arrangement of Return Trip After Termination of Custom Travel Agreement

1. If Company terminates the Custom Travel Agreement after the start of the travel on the basis of the item 1) or the item 4) of paragraph 1 of the Article 18, Company shall undertake any arrangement of the Travel Services necessary for return to the departure place of such travel, at the request of Traveler.
2. In the case of the preceding paragraph, any and all expenses necessary for such return to the departure place shall be borne by such Traveler.