Highway Bus: Shikoku to Tokyo, Hokuriku, Nagoya ＆ Hakata

It does apply in general, but some of the courses do not have roundtrip discounts. The discount percentage (discount price) varies on the course for roundtrip discounts, so please check each page for details. If you reserved the two ways (inbound and outbound) separately, roundtrip discount will not be applied.It does apply in general, but some of the courses do not have roundtrip discounts. The discount percentage (discount price) varies on the course for roundtrip discounts, so please check each page for details. If you reserved the two ways (inbound and outbound) separately, roundtrip discount will not be applied.It does apply in general, but some of the courses do not have roundtrip discounts. The discount percentage (discount price) varies on the course for roundtrip discounts, so please check each page for details. If you reserved the two ways (inbound and outbound) separately, roundtrip discount will not be applied.

We unfortunately do not sell coupon tickets at the moment.

There are courses that do and do not apply, so please check each page for details.
Please check the information about discount percentage (discount price) as well.

Under elementary school students.

Eligibility is limited to those with disabilities (Physically disabled, Intellectually disabled, Children applied to the Child Welfare Act). Please make reservations using the KOTOBUS reservation center by phone or by coming to the shop. There will be a 50% off discount for those applicable to any of the below qualifications.

Physically disabled person

Those who possess a physical disability certificate issued by the municipality:本線、普通運賃の5割引

Intellectually disabled person

Those who possess a rehabilitation certificate issued by the municipality:本線、普通運賃の5割引

Children applied to the Child Welfare Act

Those who possess a discount certificate prescribed by the head of shelter established by the Child Welfare Act:本線、普通運賃の5割引

Mentally disabled persons' discount

Those who possess a Mentally disabled persons' discount certificate issued by the municipality:本線、普通運賃の5割引

* The crew may ask to present your "physical disability certificate", "rehabilitation certificate" or "transportation discount certificate for the rescuer" when getting on the bus.
* If necessity is admitted, discount will apply to caregivers and attendants as well.
* Discount for people with disabilities may not be combined with other discounts.
※シャトルバス区間は除く。

You may board the vehicle by presenting the "Reservation Confirmation Email" received after booking. Alternatively, simply providing the "Application Number" (or "Reservation Number") listed in the email to the crew member is sufficient for boarding.
If you have booked using a student or disability discount, please be sure to bring your student ID or disability certificate, as we will need to verify it.
If you did not bring your student ID, we will ask you to pay the remaining fee subtracted from the adults fare.

Generally, buses are scheduled to depart punctually. Please be sure to arrive before the boarding time.

Please check for details of each route in advance by visiting our homepage.
About the boarding location / parking lot

Smoking is prohibited inside the vehicle. This includes electronic cigarettes (such as iQOS) and smokeless tobacco products. Please smoke only at designated smoking areas during rest stops or after arrival.

This is likely due to how the information is displayed regarding the shuttle bus transfer.
For example, regarding highway buses bound for Shikoku, passengers traveling to "JR Kochi Station" or "Kosoku Miyoshi BS," as well as those traveling to "JR Matsuyama Station East" or "Mishima-Kawanoe IC," are required to transfer to dedicated shuttle buses bound for their respective destinations at "Kotobus Station Naruto IC." Since multiple buses are used to reach the drop-off points in each prefecture, the timing may appear incorrect at first glance; however, please rest assured that there is no error in the listed information.

Customers using the Kotobus Station Naruto parking lot are required to display a parking permit.
Please pick up the permit at the Kotobus Station Naruto office before boarding and place it in a clearly visible spot on your vehicle's dashboard. You may be denied parking if the permit is not displayed.
The office operates during hours corresponding to bus schedules, spanning from night through early morning.
*We accept no liability for accidents, theft, or other incidents. Additionally, please refrain from any behavior that disturbs the neighborhood, such as excessive noise.

Customers using the Kotoba Station Takamatsu parking lot do not need a parking permit for stays of one week or less. If you plan to park continuously for more than one week, please contact Kotohira Bus in advance with your reservation number, name, contact information (mobile phone number), and vehicle details. We may contact you to verify the situation if a vehicle is parked for an extended period without prior notice.
The free parking area designated for customers using Kotohira Bus services (such as Kotobus Express or Kotobus Tours) is the lot marked with orange lines, located on the Takamatsu Port (East Port) side of the Voice Building. Please ensure you do not park in areas where parking is prohibited.
Please note that the parking area marked with white lines on the opposite side of the Voice Building (the airport side) is not a free parking lot. Kotohira Bus assumes no responsibility for any parking fees or other charges incurred if you park in the area marked with white lines.
*We accept no liability for accidents, theft, or other incidents. Additionally, please refrain from any behavior that may disturb the neighborhood, such as excessive noise.

You can check for the procedure from How to Use on the page for "First time users". Procedure for reserving a roundtrip ticket, selecting the boarding/arrival place, etc. are explained. Printed ticket is not needed when boarding. A confirmation email will be sent after reservation is made with the "registration number (or reservation number) written on it, so please make sure to print out or take a note of the number on the day of departure. The number will be needed.
First time users

Once your reservation is complete, a "Reservation Confirmation" email will be automatically sent to the email address you registered. If you do not receive this confirmation, it is possible that the reservation was not successfully made or that the email address was entered incorrectly.
My Page My PagePlease review and make any necessary corrections.
Additionally, if you have settings enabled to reject spam or spoofed emails, your email may be sorted into your spam folder or automatically deleted. Please disable all such rejection settings or configure your domain settings to allow emails from "kotobus-express.jp" and disable spoofing protection; then, go to the reservation list on your "My Page," click "[Resend Reservation Confirmation]," and proceed with the resending process.

Possible reasons include the following. Please change your selection to an available boarding or alighting location, or book a service that stops at your desired location.
・Due to road closures or similar construction work preventing boarding and alighting
・As the shuttle bus is full (*1)
・Due to restrictions on boarding and alighting locations resulting from the increase in service frequency (*2)

(*1) The seat availability information displayed during booking reflects only the main route (Kagawa/Tokushima ⇔ Kanto/Nagoya/Fukuoka). Therefore, regarding the shuttle bus segments (JR Matsuyama Station, Mishima-Kawanoe IC, JR Kochi Station, or Kosoku Miyoshi ⇔ Naruto), you cannot select the corresponding boarding or alighting points if the shuttle bus is fully booked, even if seats are available on the main route.

(*2) During peak periods when additional buses are added (for Kanto-bound routes), it is difficult for multiple buses to stop at the exact same location and time; therefore, specific boarding and alighting points are designated for each individual service. Please select and book a service that stops at your desired location. You can view the specific boarding and alighting points for each service on the "Select Service" page during the booking process.

We do not accept waitlist requests. If a reservation is cancelled, the spot will immediately become available for sale.

It is unavailable to choose your own seats.
You can make a "request" on which side of the seat you prefer, window side or aisle side. (We cannot guarantee your request.)

If you book for two or more people under the same reservation number, we will arrange seating so that you are seated next to each other or nearby. However, please note that if a message appears during the booking process stating, "You cannot be seated next to each other; you will be seated apart," it may not be possible to arrange seats close together. We appreciate your understanding.

After completing your reservation, please contact the reservation center (050-3537-5678; business hours: 10:00–12:00 and 13:00–18:00, open year-round) with the respective reservation numbers.
(Overnight buses: until 15:00 on the day of departure; daytime buses: until 18:00 on the day before departure)
We will arrange the seating so that you are seated next to each other or nearby.

Please reserve the one way ticket separately from the round trip tickets. In this case, there may be a possibility that seat will be separated from each other.
Please call us after making the reservation and we will check and adjust seats.

You can reserve for up to a group of 10 men and 10 women, or a group of 10 adult and 10 children.

There are different payment methods you can use as described below other than credit card payment.
1．Pay by cash at a convenience store (Lawson, FamilyMart, or Seico Mart)
2．Internet banking
3．Japan Post Bank(ATM, Postal Saving Bank Direct)
About payment method

Tickets may be purchased until 3:00pm of the departure date. Please pay by credit card or at a convenience store.
About payment method

It is possible to give the ticket to someone else but in this case, please be sure to contact the KOTOBUS Reservation Center by phone in advance and let us know the person's "name", "gender" and "emergency contact information". Please note that the person may not be able to ride the bus due to the seat positioning of men and women.

There is no need of a printer.
You will be checking-in with the "registration number (or reservation number)" written in the "reservation confirmation sheet" sent by email after making the reservation. Please be sure to bring this number with you.

Check-in may be done with the name of the representative. We may ask you to present your ID when boarding.

This is an average size of the luggage rack on the bus.
Size of luggage is limited to those that fit in the luggage rack or can be handled at your seat.
(* Temperature may be high under your feet due to the heater.)
Due to the size of the luggage rack, if the luggage is determined to be too large to be carried into the passenger area, bus crew or check-in crew may ask to stow the luggage in the luggage compartment under the floor instead.

Cutting instruments

Cutting instruments and other items that may become a deadly weapon are not allowed on the bus for safety reasons; these items shall be kept in the luggage compartment under the floor.

Dangerous goods

Please be aware that there are dangerous items and drugs prohibited to be taken on the bus and inside the trunk under the floor by law.

<Dangerous items and drugs prohibited to be carried by law>
Explosives (including fireworks of more than 100g), gas, fuels, lighter fuels, alcoholic liquids, other flammable liquids, explosive materials, corrosive materials, etc.

Pets

Please note that pets may not be taken on bus or kept in the trunk under the floor.

Items strongly restricted to be taken on the bus. (Please stow it in the trunk under the floor.)

Luggage you will not use on the bus such as suitcase shall be stowed in the trunk.
We recommend you to place a mark such as a name tag so you know which item belongs to you.
Maximum of 2 luggage may be kept in the trunk under the floor.

Size of luggage that can be kept in the trunk
In the case of 1 luggage : Length＋Width＋Height=155cm or less
In the case of 2 luggage : Length＋Width＋Height=Total of 240cm or less

Breakable items

Inside the trunk will shake easily and heavily, and do not have a function to controlling temperature. Therefore, we cannot stow items that may break easily due to vibration or high temperature in the trunk.

Valuables

Please do not put valuables such as cash, precious metals and jewels, diamonds, securities, antiques or instruments in the luggage you are to keep in the trunk.

Sports equipment

Ski, snowboard, golf bag may be kept in the trunk even if it is oversized.
* With regard to other sporting equipments that are oversized, the size(length, width, and height) shall be measured and noted to the customer center in advance.

Bicycles

Limited to those inside a bicycle bag.
* Number of items available to load is limited. Please be sure to check with us in advance.

* Please note that we assume no responsibility in the event that your luggage in the luggage compartment is lost, stolen or damaged.

If you make a reservation via the official website (this site) or by phone through the Kotobus Reservation Center, cancellation fees will apply as follows. Please note that for reservations made through channels other than the official website, the cancellation policy of the respective booking site will apply.

※出発日の8日前：無料

Date of contract termination	7 to 2 days ago	The day before	On the day	After the start/No-contact non-participation
Refund fee	30％	40％	50％	100％

If you fail to attend without prior notice after the start time, a 100% cancellation fee will apply, and no refund will be issued.
This is a scheduled route bus service. By law, the bus must depart at the scheduled time, and passengers may only board or disembark at designated stops approved in advance by the Minister of Land, Infrastructure, Transport and Tourism. Therefore, we are unable to wait for passengers who miss the bus.
Please note that if a reservation is cancelled after departure, the service will have already operated with your seat held; this falls under the "cancellation after commencement/no-show without notice" category, and a 100% cancellation fee will be charged. We kindly ask you to take care not to miss the departure.

In order to make cancellations by phone, please dial the KOTOBUS Reservation Center at 050-3537-5678 during the business hours 10:00am-6:00pm.
For cancellation from My Page, please login to My Page, go to [Reservation details]→[Current reservations]→[Cancel the reservation] by the time of departure.
* Please note that cancellations cannot be made after the departure time.
If cancellation is not done by the registration time, it will be handled as "no show-up with any notice" and will be charged a 100% cancellation fee.

Unfortunately, cancellation fee will be charged based on the Terms of Use.
Travel conditions Statement

Yes, it is possible. Cancellation fee will be charged based on the fare of roundtrip ticket excluding the roundtrip discount.

In some cases, it is possible to change the date up to one time. Please contact us at 050-3537-5678 for more details.

＜For Credit Card Payments＞
For customers who paid by credit card, we will transmit refund data to the credit card company once the cancellation is confirmed. No action is required on your part to process the refund. Please note that while we do not charge a refund fee, depending on your card issuer's terms and the timing of the transaction, the amount may be debited from your account first, with the refund processed in the following month or the month after that. For details regarding the refund timing, please contact your credit card company directly.

＜For Convenience Store Payments or Bank Transfers (Pay-easy)＞
For customers who paid via convenience store or bank transfer (Pay-easy), refunds will be made to a financial institution account of your choice.
After the cancellation process is complete, we will send an email with the subject line "[Kotobus Express] Request to Register Refund Account" on or after the next business day (excluding holidays). Please register your refund account details using the dedicated form provided in the email (please have your passbook or similar document on hand for reference). Once you have registered your account information, we will process the transfer within three business days. Please note that the customer is responsible for any bank transfer fees; the refund amount will be the total minus these fees.
※If the registered account details are incorrect or if the destination is classified as an overseas account, additional fees or a reversal of the transfer may occur. Please visit the page below for further details regarding refunds.
User Guide (Changes and Cancellations)

This is possible, but please note the following points.
If the bank account you designate is located overseas, or if the transfer is treated as an international transaction (even if the bank is in Japan), the refund will be processed as an international remittance.
In such cases:

• We cannot provide the exact fee amount in advance, as fees vary depending on the bank and the remittance route.
• Transfer fees are generally higher than those for domestic transfers; the refund amount will be the original sum minus these fees, without prior notification.
• Should a return of funds occur due to incorrect account information or failure to pass the remittance screening, you will also be responsible for any associated fees.
• If the total fees exceed the refund amount, the refund will not be processed.

Therefore, we strongly recommend designating a bank account within Japan. We appreciate your understanding.

Please contact the Kotobus Reservation Center (050-3537-5678; open year-round, 10:00–12:00 and 13:00–18:00).

You can print it out from your "My Page" starting the day after the bus arrives.Click here for details.
* If points are used, the receipt will be issued for the amount remaining after deducting the value of the points.
* Reissued receipts will be marked "Receipt (Reissue)."

Please contact us as the KOTOBUS Reservation Center. In case of a cancellation of service, the operating company will contact the passenger by phone or email.

We will let you know about the cancellation of service as well as the process of receiving refunds by phone. Please let us know the account information you prefer the refunds to be transferred to.

KOTOBUS EXPRESS is a highway bus operated by Kotohira Bus Co., Ltd.(KOTOBUS). Operation and selling the tickets through website is done by SHINNIHON-TOURIST Co., Ltd., the travel company of KOTOBUS Group. Our tickets are sold at tied-up agencies as well. If you made reservation through these agencies, please contact the agency you used in order to change/cancel the reservation.

Please click the "Standard Form Travel Agent Contract", "Travel conditions Statement" or other agreements you desire to read from the online highway bus reservation website of SHINNIHON-TOURIST. In addition, in order to make reservations using this website, it is required to read and agree to the "Terms of Use" and "Precautions on Use".
Standard Form Travel Agent Contract　Travel conditions Statement

You can check for information about operation of buses in general, boarding places and so on from the website, but for more details, please contact the planning operation company.
Inquiries

Yes, minors can use the bus on their own.